Training & Support

Training

Knowledge Transfer

As part of project delivery, we provide knowledge transfer sessions to administrators and content owners that focus on, and correlate to, the as-built solution and project scope of work.
These ad-hoc sessions inform participants about the specific configuration of the solution and facilitate the transfer of ownership to the project and technical teams to ultimately empower your staff to manage and extend the solution.

context sensitive training

Context Sensitive Training System

Leverage a training system that provides over 100 contextual training videos at the fingertips of SharePoint Users or Admins.  Customers can link to videos and other training materials that appear in the ribbon or via an icon immediately next to the SharePoint feature that a person actively uses.  All users, including those who have not attended formal training, have access to these materials and can review them as often as needed, reducing help-desk calls. Whether it’s working with a document library or performing configuration tasks in Central Admin, help is always a click away.

View screenshots of the context sensitive training system here

Microsoft Official Curriculum

Microsoft Official Curriculum Training

Based on Microsoft-approved curricula, this classroom style, feature-based, courses provide a solid foundation for beginning and advanced users and administrators. Courses are taught by Microsoft Certified Trainers and include a comprehensive workbook and corresponding hands-on-labs.

Step by step training

Step-by-Step Training

Step by Step Training is a lower cost and more flexible alternative to the Microsoft Official Curriculum training.  Courses are taught by Microsoft Certified Trainers and include a Microsoft Press book and hands-on exercises within team sites that are set up in the customers QA environment.  This is a good training option for large audiences and when flexibility in the scheduling and content is required.

Support

Ongoing Support Contracts

Many of our customers engage us for ongoing support once the initial solution has been deployed. Support staff is typically comprised of resources that worked on the initial implementation and include Certified Masters, MVPs, and 100% Certified Professionals. Support contracts include a well-defined Service Level Agreement and are typically provided remotely.

mentoring

Mentoring

Stuck in the middle of a SharePoint task or need expert assistance with a configuration problem, a tough development issue or just some basic design advice?  SharePoint Mentoring provides consulting services for technical professionals who want to implement SharePoint themselves but need assistance with planning, best practices, troubleshooting, etc.

Details

  • Led by Certified Masters, MVPs and Senior Architects
  • Best practices, experts guidance, and troubleshooting 
  • Remote phone, email, Skype, or GoToMeeting support

Additional Information